(4.5 / 5)2318+ Ratings

Frankie And Paisley Reviews

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Overall Rating

4.5
6 Reviews
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About Frankie And Paisley

Frankie & Paisley is a pet grooming line that offers products designed to keep pets clean, soft, and odor-free. These products are made locally with clean ingredients. The company is based in Los Angeles. In addition to their products, they also offer an Ambassador Program and a Rescue Roundup initiative. They have a shipping policy that provides estimated delivery times and prices based on the weight of the order. They also have a unique feature where customers can share their dog's story to be featured on their Instagram and Facebook community.

Customer ratings by feature

  • Price & Quality
    5.0
  • Shipping & Delivery
    4.3
  • Customer Service
    4.0
  • Return Policy
    5.0
  • Good Value
    4.0

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Frankie And Paisley Customer Reviews (6)

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Feb 24, 2023

Frankie And Paisley Customer’s Q&A

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Frankie And Paisley FAQs

FAQ

About frankieandpaisley.com Prices and Cost?

The website frankieandpaisley.com offers a range of pet products. The shipping costs for these products are as follows: For a weight of 0-5 LB, the shipping cost for 3 to 5 business days is $4.90. For a weight of 5-20 LBS, the shipping cost for 3 to 5 business days is $9.90. For a weight of 0-1 LB, the shipping cost for 2 to 3 business days is $4.90. For a weight of 1-5 LBS, the shipping cost for 2 to 3 business days is $9.90. For orders over $50 with a weight of 0-20 LBS, the shipping is FREE for 3 to 5 business days. Please note that all orders are processed within 1 to 2 business days after receiving the order confirmation email. The user will receive another notification when the order has shipped.

FAQ

About frankieandpaisley.com Popular Products and Services?

Frankie & Paisley is a pet grooming line based in Torrance, California. The company offers a range of products for pet hygiene, including shampoos, conditioners, and sprays. One of the notable products is Fanny Foam™, a fanny-focused foam for cleansing and removing dingleberries from dogs. This product is gentle, effective, and suitable for all breeds of dogs. It can be used as a spot wash for short-haired pups and for a deeper clean on Doodles or other long-haired dogs. Competitors of Frankie & Paisley include Pride + Groom, Kibble Pet, Wagging Tails Products, kin+kind, WashBar, and Pawfume.

FAQ

frankieandpaisley.com Return Policy?

Frankie & Paisley Pet Products has a return policy that allows returns up to 30 days after delivery, given that the item is unused and in its original condition. The full order amount will be refunded, excluding the shipping costs for the return. If the order arrives damaged in any way, customers are advised to email as soon as possible at support@frankieandpaisley.com with their order number and a photo of the damage.

Regarding the shipping policy, all orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving the order confirmation email. Customers will receive another notification when their order has shipped. The estimated delivery time and price vary depending on the weight of the order. For instance, orders weighing between 0-5 LB have an estimated delivery time of 3 to 5 business days and cost $4.90. Orders over $50 weighing 0-20 LBS have an estimated delivery time of 3 to 5 business days and are shipped for free.

FAQ

What is Frankie and Paisley's return policy?

Frankie and Paisley have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
FAQ

Are there any items that can not be returned?

Yes, certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. The company does not accept returns for hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.
FAQ

How do I initiate a return at Frankie And Paisley?

To start a return, you can contact Frankie and Paisley at woof@frankieandpaisley.com. If your return is accepted, they’ll send you a return shipping label and instructions on how and where to send your package.
FAQ

What is Frankie & Paisley's return policy?

Frankie & Paisley has a 30-day return policy, which means that customers have 30 days from the date of receipt to request a return.

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